Frequently Asked Questions

1. I am a registered user. Can I inactivate my account?

   Yes. To inactivate your account, sign into the portal, select your name in the top ribbon bar, and choose Update Profile Info. On the Profile Update menu, select the Inactivate Account button. A confirmation menu will prompt you to accept the deletion.

2. I am a registered user. Can I change my last name in the account?

   No. You need to contact the help desk to change your last name.

3. I am a registered user. Can I change my employer's name?

   No. If you wish to change your employer's name, you will have to re-register.

4. I am a registered user. Can I add a service?

   You can request a new service to be added by contacting the help desk.

5. How do I change my password?

   Select the Forgot / Change Password link on the login page. You will need to answer challenge questions that were setup during registration.

6. Can I change the answers to my challenge questions?

   Yes, you can change the answers to your challenge questions by selecting your name in the top ribbon bar, and choose Update Profile Info after you log in.

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1. How long does it take for new members to obtain access to the Child Support Portal?

   Once verification of your information is complete, you will receive a one-time use activation code via email within seven business days. If it is past seven business days and you have not received your activation code, please contact the help desk.

2. I forgot my activation code, how can I activate my account?

   You need to contact the help desk.

3. I submitted my registration request two weeks ago and have yet to receive my activation code. What should I do?

   You need to contact the help desk.

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1. How do I change my password?

   Follow the Forgot / Change Password link on the login page. You will need to answer challenge questions that were setup during registration.

2. I forgot my username and password, how can I access my account?

   Follow the Forgot User ID link on the login page. You will need to provide your email address.

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1. What if my question isn't on the list? I checked the list, conducted a search and still can't find what I want. How do I ask a question?

   If your question is not on the list, please contact the help desk.

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1. Can I sign in once to access several online services under the Child Support Portal?

   Yes. Once you successfully register with this portal using a single sign-on, you can access all online services you are authorized to use.

2. How often do I need to change my password?

   Every 60 days the system will prompt you to change your password.

3. How many concurrent sessions can I run?

   One.

4. Do I need a PIV card to access the Child Support Portal?

   Federal employees and federal contractors are required to use a PIV card. PIV cards from other users will not be accepted. If you are not a federal employee or contractor, sign on to the Child Support Portal by using your portal registration user ID and password.

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1. How much does it cost to register to this online service?

   Registration is free.

2. How long does it take to complete the online registration process?

   The Registration process takes about ten minutes, provided you are able to complete all required fields.

3. Can I interrupt the registration process and continue at a later time?

   No, you will need to start the Registration process again.

4. Can I change my employer information before activating my account?

   No. Only after your account is active will you be able to update selective data in your account.

5. How is my personal information protected?

   Your personal information will not be disclosed, given out, sold, or transferred unless required for law enforcement by statute.

6. Do I need to remember all my challenge questions?

   You need to remember your answers to login into the system and to activate your account.

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